Right of withdrawal:
As a consumer, you have a 14-day right of withdrawal when you shop with us.
The withdrawal period expires 14 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.
If the order consists of several lots or parts, the withdrawal period expires 14 days after the day you receive the last lot or part.
If it concerns an agreement for regular delivery of goods over a certain period, the withdrawal period expires 14 days after the day you receive the first item.
The period means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to kontant@bozz.dk or use the standard withdrawal form, which you can find at the bottom of the terms and conditions.
You cannot cancel your purchase by refusing to receive the item without notifying us at the same time.
Link to standard cancellation form https://www.emaerket.dk/external-files/pdf/standardfortrydelsesformular.pdf
We recommend using our online return form. https://autobozz.dk/return-note/
Cancellation of part of the purchase:
If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order. Please note that you will not receive a refund for shipping costs if you cancel part of your purchase.
Returns:
Once you have notified us that you wish to cancel your purchase, you have 14 days to return the item to us.
You will be responsible for returning the item and will be liable for any damage that may occur during transport.
Condition of the item when you return it:
If the item has lost value due to use other than that which was necessary to establish the nature, characteristics and functioning of the item, you will only be entitled to a partial refund of the purchase price. The amount you can get back depends on the commercial value of the item and in some cases this may mean that you will only be entitled to a refund of the shipping costs. To ensure that you receive a full refund, you must handle the item in the same way as you would normally be allowed to do in a physical store selling the same item. We recommend that you return the item in its original packaging. If the original packaging is missing, this may result in a loss of value for the item.
Refund of the purchase amount:
If you regret your purchase, you will get your money back. If the item is depreciated, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (this does not apply to additional delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we have received your notification that you want to cancel the agreement.
We will refund the money using the same payment method that you used for the purchase, unless we have agreed otherwise.
We may withhold payment until we have received the item, unless you send us documentation that it has been returned.
The item is sent to:
Bozz.dk v/ Martin Gavlshøj Berg
Hedegårdvej 35
7620 Lemvig
Denmark
We only accept packages that are sent directly to the address.
You can also cancel your purchase by notifying us and delivering it in person to the above address by prior arrangement.
Right of withdrawal in business purchases:
In b2b there is no right of withdrawal.
