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General information:
AutoBozz.dk (Bozz.dk v/ Martin Gavlshøj Berg (sole proprietorship))
Hedegårdvej 35
7620 Lemvig
Denmark
Tel. +45 87885030
CVR: 29117055
Product information:
The items on the site are from the NOS (new old stock) point of view, this means that the item is unused but has been in stock for many years. This may mean that the original packaging is damaged or missing. We will try as much as possible to write the original item number on it, but since these are old items, it can be a challenge to find them. We will try to describe the item to the best of our ability so that the buyer can verify that the item is what they want, if in doubt, please contact us and we will be happy to help with further information and pictures.
We do not divide original and non-original goods, so the part in the picture only shows which part it is, as there may be several producers of the same part, the picture may show a different producer than the one you receive, the part is still the same.
We check the condition of the goods before they come into stock, but it can be difficult to check that the item is 100% as it should be, We therefore ask you to compare the purchased item with the old part and ensure that it fits and is fully functional before assembly. In the event of defects, please report them to our support before assembly and it will either be replaced or the buyer will get the money back. If you incorrectly assemble an item that is clearly defective, we do not compensate for consequential damage during assembly or when assembling a damaged item. We only cover indirect damage that results from mandatory Danish legislation.
Payment:
MobilePay, Bank transfer, Dankort, MasterCard, VISA, Visa Electron, ViaBill, or contact payment upon collection.
Reservation of amount
If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until:
1) We withdraw the amount when we ship the item, or
2) the money is released according to agreement with your card issuer.
You can read more about the rules for your specific card from your card issuer.
We do not charge card fees.
The amount is only withdrawn from your card when the item is shipped.
When making a bank transfer, you are not protected by the objection scheme.
Delivery times:
Shipping is done with PostNord or GLS, the price depends on weight and item but starts from 46,-, see estimate in the shopping cart.
The items are delivered under normal circumstances within 1 - 3 business days.
There may be days with extended delivery time, e.g. in connection with holidays and public holidays. If delivery time is extended, it will be stated at the top of the page and at checkout when selecting shipping.
Right of withdrawal:
As a consumer, you have a 14-day right of withdrawal when you shop with us.
The withdrawal period expires 14 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.
If the order consists of several lots or parts, the withdrawal period expires 14 days after the day you receive the last lot or part.
If it concerns an agreement for regular delivery of goods over a certain period, the withdrawal period expires 14 days after the day you receive the first item.
The period means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to info@bozz.dk or use the standard withdrawal form, which you can find at the bottom of the terms and conditions.
You cannot cancel your purchase by refusing to receive the item without notifying us at the same time.
Link to standard cancellation form https://www.emaerket.dk/external-files/pdf/standardfortrydelsesformular.pdf
We recommend using our online return form. https://autobozz.dk/return-note/
Cancellation of part of the purchase:
If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order. Please note that you will not receive a refund for shipping costs if you cancel part of your purchase.
Returns:
Once you have notified us that you wish to cancel your purchase, you have 14 days to return the item to us.
You will be responsible for returning the item and will be liable for any damage that may occur during transport.
Condition of the item when you return it:
If the item has lost value due to use other than that which was necessary to establish the nature, characteristics and functioning of the item, you will only be entitled to a partial refund of the purchase price. The amount you can get back depends on the commercial value of the item and in some cases this may mean that you will only be entitled to a refund of the shipping costs. To ensure that you receive a full refund, you must handle the item in the same way as you would normally be allowed to do in a physical store selling the same item. We recommend that you return the item in its original packaging. If the original packaging is missing, this may result in a loss of value for the item.
Refund of the purchase amount:
If you regret your purchase, you will get your money back. If the item is depreciated, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (this does not apply to additional delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we have received your notification that you want to cancel the agreement.
We will refund the money using the same means of payment that you used for the purchase, unless we have agreed otherwise.
We may withhold payment until we have received the item, unless you send us documentation that it has been returned.
The item is sent to:
Bozz.dk v/ Martin Gavlshøj Berg
Hedegårdvej 35
7620 Lemvig
Denmark
We only accept packages that are sent directly to the address.
You can also cancel your purchase by notifying us and delivering it in person to the above address by prior arrangement.
Right of withdrawal in business purchases:
In b2b there is no right of withdrawal.
Complaints:
According to the Danish Sales Act, AutoBozz.dk provides a 2-year right of complaint from the invoice date for manufacturing and material defects (defects). The right of complaint does not cover errors, damage or wear and tear, directly or indirectly arising from incorrect operation, poor maintenance, violence or unauthorized interventions.
You are requested to present the invoice to AutoBozz.dk in connection with the use of the complaint.
Any complaint about defects in delivered products must be made to AutoBozz.dk within a reasonable time after the Buyer has discovered the defect, otherwise the Buyer loses his right to claim the defect.
You are requested to state and show upon request what the defect consists of.
If the complaint is justified, we will send a return label for returning your order, otherwise we will refund your (reasonable) shipping costs. The product must always be returned in proper packaging. Also remember to get a receipt for shipping so that we can refund your shipping costs. We will not refund shipping costs without a valid receipt for return.
The item is sent to:
Bozz.dk v/ Martin Gavlshøj Berg
Hedegårdvej 35
7620 Lemvig
Denmark
We only accept packages that are sent directly to the address.
When you return the item, please include a detailed description of the problem.
If you are acting as a business, we reserve the right to remedy, for example, in the form of repairs rather than exchange.
Disclaimer:
The Seller is not liable for direct or indirect losses as a result of the ordered goods arriving too late at the Buyer, or the ordered goods suffering from defects when the delay or defects are due to force majeure.
We therefore kindly ask you to compare the purchased item with the old part and ensure that it fits and is fully functional before installation. In the event of defects, please report a complaint to our support before installation, and it will either be replaced or you will get your money back. If you install an item that is clearly defective, we will not compensate for consequential damages due to incorrect installation or when installing a damaged item. We only cover indirect damages that result from mandatory Danish legislation.
Please note that when you purchase items that were produced decades ago, the items may, depending on the circumstances, have a naturally shorter shelf life than newly produced equivalent items would have. Certain defects will therefore not be covered by the right to a warranty if the item has had the durability, robustness and properties that can reasonably be expected
Complaints procedure:
If you as a consumer want to complain about your purchase, please contact info@bozz.dk. If we are unable to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the Complaints Portal for Nævnenes Hus.
In order to be able to complain, the product or service you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothing and shoes, however, the price must have been at least DKK 720. There is a fee to have the complaint processed.
When you shop at an e-labeled webshop, you can have your case processed free of charge by the e-labeled - regardless of the amount. Read more here.
If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaints portal here - http://ec.europa.eu/odr
Personal data policy:
We need the following information when you shop with us:
Name, address, phone number and email address.
We register and pass on the personal data that is necessary to be able to deliver the goods to you.
The personal data is registered at Bozz.dk by Martin Gavlshøj Berg and stored for five years, after which the information is deleted.
We also cooperate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.
We only cooperate with data processors in the EU or in countries that can provide your information with adequate protection.
The data controller at AutoBozz.dk is Bozz.dk by Martin Gavlshøj Berg.
You have the right to be informed about what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This may be the case, for example, if your data is no longer necessary for the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: kontakt@bozz.dk
Subject to change:
AutoBozz.dk reserves the right to change and update the terms and conditions that apply to this website. It is therefore important that you keep yourself informed of any changes. Once you have entered into an agreement with us, the terms of the agreement that we had at the time of the agreement apply.
